Our mission is to achieve excellence in the formulation and implementation of Customs and Excise initiatives aimed at:

• Realising the revenues in a fair, equitable and efficient manner.
• Administering the Government's economic, tariff and trade policies with a practical and pragmatic approach.
• Facilitating trade and industry by streamlining and simplifying Customs and Excise processes and helping Indian business to enhance its competitiveness.
• Creating a climate for voluntary compliance by providing guidance and building mutual trust.
• Combating revenue evasion, commercial frauds and social menace in an effective manner.

We shall carry out our tasks with -

• Integrity and Judiciousness
• Courtesy and Understanding
• Objectivity and Transparency
• Promptness and Efficiency

We shall encourage and assist voluntary tax compliance by our clients.

To achieve our mission, we would focus on:

• Enhancing the use of Information Technology
• Streamlining Customs and Excise Procedures
• Encouraging voluntary compliance
• Evolving cooperative initiatives
• Assisting in the formulation of Tariff policies
• Combating Revenue evasion, commercial frauds and social menace effectively
• Measuring conformance to service delivery standards
• Developing professionalism and responsibility