Our Mission

Our mission is to achieve excellence in the formulation and implementation of Customs and Excise initiatives aimed at:

  • Realising the revenues in a fair, equitable and efficient manner.
  • Administering the Government's economic, tariff and trade policies with a practical and pragmatic approach.
  • Facilitating trade and industry by streamlining and simplifying Customs and Excise processes and helping Indian business to enhance its competitiveness.
  • Creating a climate for voluntary compliance by providing guidance and building mutual trust.
  • Combating revenue evasion, commercial frauds and social menace in an effective manner.

Our Commitment

We shall carry out our tasks with -

  • Integrity and Judiciousness
  • Courtesy and Understanding
  • Objectivity and Transparency
  • Promptness and Efficiency

We shall encourage and assist voluntary tax compliance by our clients.

Our Strategy

To achieve our mission, we would focus on:

  • Enhancing the use of Information Technology
  • Streamlining Customs and Excise Procedures
  • Encouraging voluntary compliance
  • Evolving cooperative initiatives
  • Assisting in the formulation of Tariff policies
  • Combating Revenue evasion, commercial frauds and social menace effectively
  • Measuring conformance to service delivery standards
  • Developing professionalism and responsibility
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